This panel will explore key questions that relate core ITIL management functions to the unique requirements that DevOps brings to the table, and how the latter affects a defined process structure. For example, in managing changes, is a tight adherence to process doable in an IT environment that requires major releases on a weekly basis, often coupled with daily drops of additional functionality? How does Testing work in such an environment? Is there still a need for user acceptance testing (and a set of corresponding test environments) or is it supplanted by rolling out changes to a small(er) part of the production infrastructure? When do you need to break out of the prescribed method and create a new one? How does ITIL view the Agile world and vice-versa? Is there such a thing as rapid ITIL or light weight ITIL management interpretation? Is the domain of ITIL management a better fit for rigorous models with little flexibility compared to development functions or must it do both? And finally, what is the next wave of innovation likely to be, and will it allow coexistence between those planning the management framework or those using it?

 

For attendees this session will be of interest as several diverse specialists in ITIL management functions will present both reinforcing and alternative view points on this rich subject and allow for extensive audience engagement in a deep but free flowing conversation.